Product and Customer Insights Manager, Customer Experience and Business Trends

DESCRIPTION

Amazon is looking for an experienced, talented and detail oriented individual to join our Customer Experience and Business Trends team to support our business in Middle East, Turkey and South Africa.

Our team’s mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.

The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust of senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.

In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges. You will help Amazon continually raise the bar and achieve our vision: to be Earth’s Most Customer-Centric Company!

Key job responsibilities
– Manage Ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience.

– Study Management: Lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.

– Stakeholder Management: Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience.

– Team: Support hiring and on-boarding of new team members and contribute to our high-performing culture.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

– 3+ years of product management experience
– Experience managing technical products or online services
– Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
– Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
– Excellent verbal and written communications skills.

PREFERRED QUALIFICATIONS

– Knowledge of SQL and VBA at an advanced level
– Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
– Proficiency in either regional language: Arabic, Turkish, Zulu or Afrikaans (verbal, written, reading).
– Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firm.
– An innovative thinker who also has a strong customer focus and the ability to influence stakeholders / senior leaders through data driven insights.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.