Overview
DESCRIPTION
As a Program Manager you will:
• Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams
• Define, measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams
Key job responsibilities
As a Program Manager you will:
• Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams
• Define, measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams
About the team
As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally.
MENA RBS team is looking for a Program Manager to shape and lead our buying and post buying experience, drive customer return reduction program
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
About Q-Express Documents Transport - G25, (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
