Overview
DESCRIPTION
As a Shift Manager Delivery Operations, you’ll have responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that’s more start-up than big company.
We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried.
You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.
Key job responsibilities
The Shift Manager, Delivery Operations is responsible for managing daily delivery operations during their assigned shift. This includes overseeing the efficient dispatch and routing of delivery drivers, monitoring delivery performance metrics, and ensuring customer satisfaction. The Shift Manager serves as the primary point of contact for drivers and coordinates with other operational teams to resolve any issues that arise during the shift.
Key Responsibilities:
* Manage the daily dispatch and routing of delivery drivers to ensure on-time performance and customer satisfaction
* Monitor delivery operations metrics such as on-time delivery rates, driver productivity, and customer feedback
* Communicate with drivers throughout the shift to address any problems or questions that arise
* Coordinate with other operational teams (e.g. warehouse, customer service) to resolve delivery-related issues
* Provide leadership and direction to delivery drivers during the shift
* Identify opportunities for process improvements and make recommendations to management
* Assist with the training and development of delivery drivers
* Ensure compliance with all company policies, procedures, and safety regulations
BASIC QUALIFICATIONS
– 1+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
PREFERRED QUALIFICATIONS
– 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Q-Express Documents Transport, (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
