Repair Technician – Construction Equipment | Al-Futtaim Automotive | FAMCO

Overview

Job Requisition ID: 171036 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Repair Technician is primarily responsible for executing high-quality service, maintenance, and repair tasks on machinery and equipment to ensure minimal downtime and optimal customer satisfaction. The role involves both workshop and field operations, requiring robust technical skills, flexibility, and the ability to work under pressure. Key aspects include troubleshooting, diagnostics, customer interaction, and promoting a positive team environment. Success in the role is defined by effective task management, professional communication, and a commitment to safety and organizational standards.

What You Will Do:

Equipment Maintenance

• Perform removal, installation, disassembly, and assembly of machine components such as engines, transmissions, axles, and other mechanical systems.
• Carry out troubleshooting, diagnostics, and inspections on a wide range of systems to identify faults and determine repair solutions.
• Conduct machine inspections and customer visits to generate additional service revenue and support customer satisfaction.
• Ensure accurate and timely documentation of all work performed, including job cards, time sheets, and service reports, in line with ISO standards.
• Take responsibility for the upkeep of company assets and vehicles, and contribute to a safe, organized, and accident-free workplace.
• Adapt quickly to changes in tasks, technology, and work conditions, and maintain high performance under pressure.

Customer Interaction

• Maintain zero customer complaints related to behavior, attitude, or professionalism on-site or in the workplace.
• Communicate clearly and professionally with supervisors, colleagues, and customers.
• Promote a culture of knowledge sharing and team collaboration, guiding less experienced technicians when necessary.
• Encourage a team-oriented environment to support service excellence and productivity.

Performance Management

• Effectively manage time and resources to meet deadlines and ensure timely completion of assigned work.
• Deliver tasks with high attention to detail, complying with technical standards, specifications, and operating procedures.
• Maintain good attendance, punctuality, and work ethics.
• Vehicle up-down time, labor sales report, and increase in revenue generation.
• Continuously develop technical knowledge and skills, keeping up to date with new products, systems, and procedures.

Required Skills To Be Successful:

• Strong troubleshooting and diagnostic abilities.
• Proficient in disassembly, assembly, and installation of machine components such as engines, transmissions, axles.
• Familiarity with hydraulic, electrical, and mechanical systems.
• Effective communication with customers and team members.

What Qualifies You For The Role:

• Technical Diploma or Certificate in Mechanical, Electrical, or Automotive Engineering.
• Minimum 2-5 years of hands-on experience in servicing and repairing heavy machinery or related equipment.
• Valid driving license and basic computer literacy for job reporting and documentation.
• Willingness to work in both field and workshop environments.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.