Overview

GEMS METROPOLE SCHOOL – AL WAHA

Job Description

Provide the full range of information within the category requested, procedure to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive 
customer service experience.

Ensure the GEMS policies, procedures and codes of conduct are followed at all times

Skills

  • Clear verbal and written communication

  • Professional phone etiquette

  • Active listening

  • Polite and courteous demeanor

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

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Preferred Candidate

Career Level
Mid Career – Over 2 years experience
Years of Experience
Min: 1 Max: 3

 

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About GEMS Education

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.