Overview
Description
Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of our critical third-party logistics provider network. In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, network integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.
If you are an ambitious and accomplished professional who thrives in a fast-paced, data-driven
environment, we encourage you to apply for this strategic opportunity to shape the future of Amazon’s
operations
Key job responsibilities
Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)
Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics
Contribute to contract negotiations with our external fulfillment partners.
Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams.
Willingness to travel (~40% across UAE and also broader MENA)
Basic Qualifications
– 2+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
– 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Amazon Middle East and North Africa FZ-LLC, (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
