Network Losses Program Manager, AMET FC Network Loss

DESCRIPTION

Are you looking for the opportunity to create a substantial impact on business profitability through the reduction of business waste in operations? If yes, then the Network Losses reduction role is the right opportunity. The scope of impact spans across AMET markets focused on the reduction of network losses arising from concessions.

At Amazon, we’re working to be the most customer-centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there, we need exceptionally talented, bright, and driven people. To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders in order to drive product/process changes that will reduce losses.

This opportunity requires excellent troubleshooting, problem-solving, and the ability to succeed in a fast-paced, ambiguous, and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving operations, process fixes, and strategic initiatives to completion. The ideal candidate is motivated, optimistic, and agile, with strong time management skills.

Key job responsibilities
– Work closely with the Central FC Network Loss Program Team, Operations (Inbound, Outbound, Customer Returns), Packaging, RBS, FBA Reimbursement, Data Analyst Teams, CTS, S&LP, ACES, Vendor Managers, Metric SMEs, CBW, ICQA, and Tech Teams to implement initiatives related to tech enablement, standardization of metrics, processes, policy reviews, and review mechanisms.
– Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
– Partnering with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance p0’s and tools aimed at tracking/improving compliance misses that lead to losses in addition to improving the accuracy of loss reporting.
– Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
– Lead WBRs and regularly report progress, challenges, and opportunities in network loss reduction to the Central FC NL manager/senior leadership.
– Adapt and implement best practices from other markets to local marketplaces.
– Traveling across the AMET region when needed to continuously conduct Kaizen and ensure there are continuous improvement mechanisms built in KSA, EGY, TRY, UAE, and South Africa.
– Partner with ICQA research analysts for any deep dives required to get further clarity on root causes.

BASIC QUALIFICATIONS

– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Bachelor’s degree
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules

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