Managed Services – Sales & Solutions Analyst – Business Outcomes

Company Overview  

PwC Overview:  

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services 

PwC Middle East Overview: 

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond 

Corporate Culture & Working Environment:   

Our culture is one of inclusivity and care, where we respect each other and our differences. It’s one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table 

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events 

Line of Service and Overview: 

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems 

Job Details 

Job Summary: 

What does this role aim to achieve in the firm/what impact does the role create  

The Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go to market strategy, pre-sales and design of client-centric managed services solutions in our Business Outcomes pillar (Finance, Procurement, HR). The role bridges pre-sales activities, solution design, proposal development, and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions. 

Roles and Responsibilities: 

Daily tasks and delivery expectation  

Solution Design & Development 

• Assist in shaping and tailoring managed services solutions that address client requirements  

• Develop functional and technical solution components, including workflow, process automations, SLAs, governance structures, and org models 

• Support development of pricing models aligned to profitability targets and delivery capabilities. 

Proposal and Bid Management 

• Contribute to bid strategy and develop solution content for proposals e.g. value proposition, approach, staffing models, SLAs etc. 

• Coordinate with internal teams to ensure alignment with delivery, risk, and pricing stakeholders 

Sales Enablement & Client Engagement 

• Participate in client discovery sessions to gather requirements and present solutions 

• Develop marketing collateral and thought leadership to support sales discussions 

• Build reusable solution components and contribute to the MS solution knowledge base 

Market & Competitive Intelligence 

• Conduct market research and competitor benchmarking to inform solution differentiation. 

• Maintain knowledge of industry trends, emerging technologies, and best practices in managed services. 

Operational & Delivery Alignment 

• Liaise with delivery teams to validate feasibility, cost, and resource implications of proposed solutions 

• Assist in the transition from sales to delivery, including handover documentation and stakeholder alignment 

Expected Skills: 

Specific learned abilities or technical skills  

• Strong analytical and problem-solving skills; ability to assess and structure complex solutions 

• Excellent PowerPoint skills, with ability to storyboard and develop executive-ready slides 

• Excellent Excel skills and ability to independently model complex solutions 

• Effective communicator with strong writing and presentation skills 

• Ability to manage multiple priorities under tight deadlines and in a fast-paced environment 

• Experience in managed services, shared services or global business process outsourcing 

• Experience developing proposals for corporate services solutions (Finance, Procurement, HR) 

• Understanding of managed services solutions & pricing structures a plus (FTE-based, output-based, consumption-based) 

Expected Competencies: 

Values, behaviors & attitude 

• Can-do attitude and willingness to learn and develop 

• Ability to be agile and thrive in a high pressure environment 

Required Language Skills: 

• Proficient in written and spoken English and Arabic 

Minimum Education and Specific Qualification: 

• Bachelor’s degree in Business, Engineering, Technology, or related field 

Years of  

Experience: 

• 4–6 years of experience in an international managed services, shared services or global business outsourcing organization or Big 4 firm