Housekeeping Shift Leader

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. To conduct departmental opening up / closing down procedures according to shift allocation.
2. To systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards
3. To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
4. To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.
5. Inform the office Co-ordinator of any discrepancies extra departures, extended stays or vice-versa
6. To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
7. To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Hk associates.
8. The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
9. Report and follow up on all maintenance requests on a daily basis.
10. Ensure that occupied rooms are serviced no later than 15.00 hours
11. Ensure that the Do not Disturb policy and procedures are followed
12. Conduct the correct hand over procedure for  each shift
13. To assist in Inventories.
14. To attend or hold training sessions when required
15. To hold team meetings and produce an action plan for the director of services and ensure these are followed up.
16. To carry out your teams 1;1 meetings and staff appraisals
17. To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
18. To assist in maintaining discipline within department.
19. To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
20. To supervise the deep cleaning of bedrooms, changing of shower curtains etc.
21. To ensure all requests from guests are carried out.
22. On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy
23. To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
24. To maintain a smooth working relationship with associates of other departments
25. To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
26. To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.  To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.
27. To report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediately.
28. To report to the office co-ordinator any damaged fixtures and fitting which needs replacements.
29. To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.
30. To follow the correct procedure for the storage and recording of lost property.
31. To be aware of all current Company and Departmental Policies and Procedures.  Ensuring that these are adhered to at all times.
32. To attend all Statutory Training, Job Training Sessions and Communication Meetings.
33. Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.
34. To be aware of and carry out all Hotel Security.
35. To report any suspicious person(s) or packages immediately to the duty manager.
36. To be aware of the Health, Safety and Hygiene Regulations at work 
37. To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm
38. To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known. 
39. To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.
40. Co – operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
41. Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
42. Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
43. Follows all procedures set up for the protection of the environment within the hotel and grounds.
44. To carry out any other reasonable task as requested e.g. checking public areas

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.