Overview

GEMS DUBAI AMERICAN ACADEMY

Job Description

JOB DESCRIPTION

JOB DETAILS:

Job Title:

Receptionist

Reports to:

Director of Admissions and Community Relations

Department:

Front of House

Function:

Customer Service

Grade:

n/a

HRL (HAY Reference Level)

n/a

 

JOB PURPOSE:

 

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

DIMENSIONS:

Number of Staff Supervised

Direct Reports:

n/a

Total Team Size:

n/a

 

Financial Accountability (Annual)

n/a

Geographical Scope

UAE

 

KEYACCOUNTABILITIES:

Description

Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.



  

QUALIFICATIONS, EXPERIENCE & SKILLS:

Expected Qualifications:

Expected Experience:

A minimum one-year experience working as a receptionist or in a customer service focused role.

  Effective communicator (written and spoken)

 Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills:

 Ability to multi-task and cope with peaks of demand  Proficient secretarial and computer skills

 Advanced user of Microsoft Office an advantage

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Preferred Candidate

Career Level
Mid Career – Over 2 years experience
Years of Experience
Min: 2 Max: 10
Residence Location
Dubai, United Arab Emirates
Degree
High school

 

Tagged as:

About GEMS Education

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.