Overview
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.
Primary duties and responsibilities
Financial
- Adhere to the allocated budget for the administrative function of the office
Customer
- Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
- Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
- Assist with visitor check-in process
- Maintain visitor and caller logs
- Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
- Answer queries from visitors and callers, and refers them to the appropriate person
- Perform general maintenance of the reception area
- Co-ordinate with Security where relevant
- Support office manager in events planning and organization
- Act in accordance with regulations
- Perform other administrative duties as required
- Learning and Growth
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
High school certificate (equivalent) or Bachelor’s degree
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
- Experience with a professional services firm is an advantage
- Knowledge and Skills
- Strong organizational skills
- Excellent oral communication and interpersonal skills
- Must possess a professional telephone manner
- Demonstrated ability to work under pressure
- Demonstrated ability to work on own initiative
- Demonstrated team player
- Must possess a warm, friendly and professional demeanor
- Basic PC skills on excel and word
- Basic keyboard skills (at least 25 wpm)
Other skill sets: Well Being, IT Support, Property Leasehold Management, Project Delivery, CCURE (Security Management Software), Project Coordination, Operations Management, Project Management Tracking, Demand Management, Inclusion, Light Housekeeping, Office Equipment Troubleshooting, Real Estate, Maintaining Office Equipment, Office Supply Ordering, Property Sourcing, Move Management, Visitor Management, Stakeholder Communications, Multi-Office Execution, Occupancy Planning, Optimism, Site Selection, Shutdown Planning, Property Lease Violations, Security Database Administration, Event Execution, Quality Requirements Maintenance, CAD Standards, Vendor Management System, Purchase Order Management, Property Maintenance Scheduling, Empathy, Strategic Logistics, Communication, Intellectual Curiosity, Teamwork, Cost Management, Integrated Workplace Management System (IWMS), Support Ticket, Emergency Response System Maintenance, Coworking Space Management, Hoteling, Cross-Functional Team Coordination, Emotional Regulation, Insurance Administration, Accepting Feedback, Progress Report, Project Budgeting, Correspondence Management, Office Space, Property Management Safety Protocols, Security Software, Physical Security, Utility Inspection, Office Support, Stakeholder Engagement, Facilities Engineering, Lease Agreement, Environment, Health, and Safety (EHS) Program Development, Project Management, Life Safety Code, Property Listing, Vendor Payments, Preparing Real Estate Documents, Landlord-Tenant Litigation, AutoCAD (Drawing Software), Corrective Maintenance, Property Management Compliance, Property Management Quality Control, Workplace Design, Active Listening, Predictive Maintenance, Architectural Management, Meeting Coordination, Customer Experience (CX) Strategy, Personnel Management, Request for Proposal (RFP) Development, Real Estate Administrative Support, Maintenance Troubleshooting, Space Optimization.
About PwC Middle East
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
