CRM & Customer Data Manager | Corporate Services | Financial Services

Overview

Job Requisition ID: 174637  

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The CRM & Customer Data Manager is pivotal in leading AI-driven initiatives to enhance customer data management, personalization, and lifecycle engagement. The role emphasizes leveraging CRM and data analytics to improve customer experiences and engagement strategies. You will collaborate closely with lifecycle managers and marketing teams to support customer-centric strategies, especially for UHNW clients, ensuring data governance and privacy compliance are maintained throughout. Success in this role involves driving the integration of AI with CRM platforms to achieve outstanding customer engagement metrics.

What You Will Do:

CRM Development and Management

• Lead the development and management of CRM platforms and customer databases.
• Define and track CRM KPIs to measure effectiveness.
• Ensure data governance, accuracy, and compliance with privacy regulations.

AI and Analytics

• Leverage AI and analytics to enable personalized communications and offers.
• Collaborate with lifecycle and marketing teams to optimize customer engagement.
• Develop AI strategies to enhance customer experiences and personalization.

Collaboration and Optimization

• Work closely with lifecycle managers to support UHNW client strategies.
• Enable marketing teams to utilize data effectively for customer engagement.
• Provide training and support to teams for utilizing CRM tools effectively.

Required Skills To Be Successful:
Customer-obsessed mindset with focus on data-driven personalization.

• Strong business acumen with ability to leverage data for commercial impact.
• Expertise in CRM systems, analytics, and AI-driven engagement.
• Bilingual proficiency in English and Arabic communication.

What Qualifies You For The Role:

• Bachelor’s degree in Business, Data Science, or Marketing.
• 5+ years of experience in CRM management, customer data, or analytics roles.
• Strong expertise in CRM platforms, AI-driven marketing, and data governance.
• Background in financial services or other customer-focused industries is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.