Capacity Planning Leader, AMET Delivery Service Partner, Strategy and Performance Team

Description

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you?
If so, the Amazon Logistics, Last Mile team is for you.

Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology, program management and engineering expertise. We aim to leverage the newest technologies, optimization techniques and data analysis, to innovate at a rapid pace setting up a last mile delivery network of the future.
We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner.

Amazon Logistics, Africa, Middle East, and Türkiye (AMET) Last Mile team seeks a Capacity Planning Manager to lead capacity planning for Amazon Logistics / Quick Commerce Network. The candidate must be detail-oriented, have superior verbal and written communication skills, and have strong organizational skills and should be able to juggle multiple tasks at once. The ideal candidate must exhibit strong analytical skills and have proficiency in the following tools: SQL and Advanced Excel. A candidate that thinks like business owners and drives results; looks at a challenge, defines what is broken, and builds the solution on behalf of our customers. Successful managers have the ability to think both strategically and tactically to optimize for long-term performance, handle multiple priorities, and take independent decisions in an often ambiguous environment. This job requires the candidate to constantly hit the ground running and have the ability to learn quickly.

Key job responsibilities
– Lead DSP capacity planning and analysis to ensure operational readiness
– Analyze and Manage complex data to identify business trends and improvement opportunities
– Create and maintain dashboards for tracking key performance metrics
– Drive end-to-end capacity-building initiatives aligned with business goals
– Develop and implement programs to increase operational efficiency
– Partner with cross-functional teams to execute operational improvements
– Present actionable insights and recommendations to stakeholders
– Deep dive into processes to identify and solve operational challenges
– Monitor and evaluate program effectiveness using data-driven metrics
– Drive continuous improvement initiatives and ensure effective implementation
– Transform raw data into clear business insights for decision-making
– Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influencing team priorities and business strategy through data-driven contributions.

This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

About the team
You’ll own Long – Mid-term planning horizon, working directly with Network owners, field teams and demand capacity planning to understand capacity constraints and build strategic roadmaps that unlock network capacity in short term and supporting long term plans.

Your focus will be collaborating with delivery channels to analyze regional defects to our yearly plan, creating plans to understand capacity trends and path forward, and identifying opportunities to improve operational capacity through current and alternative channels to meet are forecast target.

Using analytical tools such as excel and quickSight dashboards, you’ll review plans and drive insights, transforming complex data into readable and actionable formats for leadership decision-making in area they might not have expert knowledge and to persuade stakeholders.

You’ll lead key projects aligned with yearly and quarterly goals, developing new processes and managing stakeholder relationships across the network to ensure successful implementation.

While primarily office-based, the role includes minimal travel throughout the year to visit sites and gain deeper understanding of capacity challenges our team can support to address.

Basic Qualifications

– Bachelor’s degree
– 5+ years of program or project management experience
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Experience using data and metrics to determine and drive improvements
– Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication

Preferred Qualifications

– Master’s degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
– 4+ years of driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.