Assistant Sales Manager Outside Catering

•  Works collaboratively with property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Targets catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with catering counterparts to effectively manage the business opportunity.
• Responds to incoming catering opportunities for the hotels that are outside parameters of the Event Booking Center.
• Coordinate with EBC team for any leads generated for onsite events and directly handle leads/opportunities for catering that are offsite
• Identifies, qualifies and solicits new catering businesses to achieve personal and each hotel’s revenue goals.
• Focuses efforts on catering accounts with significant potential sales revenue.
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Develop effective catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximize revenue by selling packages and creative food and beverage.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Close the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Utilizes Marr Web for resources and information (e.g., Training Energizers, etc.).
• Leverages available tools (e.g., Rooming Lists, Proposals, Passkey, etc.).
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.
• Conducts site inspections.
• Create contracts as required.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence through each customer experience.
• Provides excellent customer service to grow share of the account.
• Executes brand’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
• Performs other duties as assigned to meet business needs

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.