Overview

GEMS WINCHESTER SCHOOL – FUJAIRAH

Job Description

We are seeking a professional, friendly, and customer-focused Receptionist to join our school team. The successful candidate will be the first point of contact for parents, visitors, students, and staff, providing exceptional customer service and administrative support.

 

Key Responsibilities:

  • Welcome visitors and provide a positive first impression of the school.
  • Handle telephone calls, emails, and enquiries in a professional and timely manner.
  • Provide accurate information regarding admissions, school services, and general enquiries.
  • Ensure continuous front desk coverage throughout the school day.
  • Record and manage visitor, caller, and student attendance records.
  • Process Transfer Certificates (TCs) and maintain accurate documentation.
  • Handle parent concerns appropriately and escalate matters when required.
  • Support the school with general administrative and secretarial tasks.
  • Maintain confidentiality and adhere to all school policies and procedures.
  • Attend meetings and collaborate effectively with colleagues.

Skills Description

Expected Qualifications:

  • Need to be a fluent English and Arabic speaker.
  • Strong High school education, including Arabic, English, and Maths

Expected Experience:

·    A minimum of one year experience working as a receptionist or in a customer service-focused role.

  • Effective communicator (written and spoken)
  • Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

·         Ability to multi-task and cope with peaks of demand

·         Proficient secretarial and computer skills

Advanced user of Microsoft Office an advantage

 

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About GEMS Education

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.