SCH Front of House Receptionist (UAE Nationals only)

About the Role

GEMSRoyal Dubai School is seeking a professional, friendly, and highly organised UAE National Receptionist to be the first point of contact for our school community. This is a key front-facing role where you will represent the school’s values and ensure every visitor, parent, staff member, and student receives a warm and efficient welcome. This position requires immediate commencement.
As the face of the school, you will play a vital role in delivering outstanding customer service and supporting the smooth day-to-day operation of the school office.

Key Responsibilities

Act as the first point of contact for all visitors, parents, students, and staff 
Answer telephone calls promptly, courteously, and direct enquiries appropriately 
Provide accurate information regarding admissions, curriculum, school events, and activities 
Welcome all visitors and ensure a professional and friendly reception experience 
Maintain a clean, organised, and presentable reception area at all times 
Manage the visitor register and coordinate school tours 
Support communication of school events through daily bulletins and updates 
Handle incoming and outgoing mail and coordinate courier services 
Provide general administrative and secretarial support as required 
Ensure compliance with all GEMS policies, procedures, and safeguarding standards 
Support school operations by attending meetings and contributing where required 
Carry out additional duties as directed by the line manager 

About You

UAE National with a family book

Diploma or A-Levels

Excellent communication and interpersonal skills

Strong customer service mindset with a professional and welcoming attitude

Highly organised with the ability to multitask in a busy environment

Proficient in basic administrative and office systems

Calm, approachable, and able to handle queries efficiently and courteously

Previous experience in a receptionist or front-of-house role (school experience desirable but not essential)

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.