Senior Program Manager, Network Health / Trust & Safety

Description

This role is for someone who wants real ownership.
You’ll be the right hand to the Network Health and Trust & Safety leadership, owning complex, high-impact programs that protect customers, partners, and the business. This is not a reporting or coordination role. You will identify risks before they escalate, turn ambiguity into clear execution plans, and drive programs that balance safety, compliance, and operational reality.
You’ll work across teams that don’t naturally align, often without direct authority. Your job is to connect the dots, make hard calls, and ensure the right things get done on time, at scale, and with measurable impact.
If you enjoy solving messy problems, influencing senior stakeholders, and building mechanisms that last, this role will stretch you in the best way.

Key job responsibilities
• Own end-to-end Trust & Safety and Network Health programs from problem definition to execution and sustained outcomes
• Identify systemic risks and compliance gaps; design scalable solutions rather than one-off fixes
• Drive execution across multiple teams with competing priorities
• Set clear goals, milestones, and success metrics for complex initiatives
• Act as a thought partner to senior leadership on risk, safety, and long-term strategy
• Build simple, durable mechanisms to track progress and enforce standards
• Raise the bar on how programs are designed, reviewed, and communicated

A day in the life
On a typical day, you might:
• Deep dive into data to understand where risks are emerging and why
• Align with product, operations, legal, and analytics partners on priorities and trade-offs
• Challenge unclear plans and push for sharper problem statements and success metrics
• Review program progress, unblock teams, and escalate when needed
• Translate complex issues into clear updates for senior stakeholders
• Improve existing processes so teams spend less time reacting and more time preventing issues
Your internal stakeholders include operations leaders, product teams, analytics partners, and legal or policy counterparts.

About the team
The Network Health (NH) and Trust & Safety (T&S) teams work together to protect Amazon’s Last Mile operations by driving compliance, partner accountability, and safety across the AMET region (UAE, Saudi Arabia, Egypt, and Turkey).

Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) — from risk identification and MEP (Monitoring & Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically, and in alignment with Amazon’s Supply Chain Standards and local labor regulations.

Trust & Safety complements this work by focusing on driver-level safety, identity verification, and incident resolution programs such as ID Check, APEA, and DAF, ensuring that both DSPs and drivers uphold Amazon’s zero-tolerance standards on compliance and worker welfare.

This role operates at the intersection of both functions, helping deliver secure, compliant, and sustainable operations in one of Amazon’s fastest-growing regions.

Basic Qualifications

– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.