Senior Program Manager, Trustworthy Shopping Experience, TSE International

DESCRIPTION

Amazon is inventing on behalf of rights owners and is focused on building the largest and most extensive brand protection program in the world.
As intellectual property owners have different needs compared to sellers, we are inventing ways to detect product authenticity, product integrity, as well as copyright, trademark, and other product quality issues.
Partnering with our worldwide product owners, you will help to launch, operate, localize and expand Brand Protection tools and programs.
You will closely collaborate with multiple internal teams including Product, Tech, and Program teams to launch new Amazon stores as well as improve current processes and actively train local business teams.

Key job responsibilities
We are seeking an experienced and innovative Senior Program Manager to spearhead our Brand Registry program’s brand protection and abuse detection initiatives. This pivotal role is essential in preserving our Trustworthy Shopping Experience (TSE), thwarting bad actors, and expanding the world’s largest brand protection program.
1. Lead regional initiatives for Brand Registry
2. Implement global monitoring systems and launch Brand Protection programs in new stores
3. Oversee changes with partner teams and support expansion projects
4. Collaborate on new features and improvements for critical tools
5. Develop training for local teams and manage cross-organizational programs
6. Drive project delivery, own communication, and manage KPI reporting
7. Engage with global units to share best practices and improve launch strategies
8. Manage post-launch support and influence strategic process development

A day in the life
As a Senior Program Manager in Brand Protection, your day centers on safeguarding Amazon’s Trustworthy Shopping Experience globally. You’ll lead initiatives to detect and prevent brand abuse, collaborating across product, tech, and regional teams. Activities include reviewing reports, strategic planning for market expansions, KPI analysis, cross-functional meetings, training sessions, and stakeholder communications. You’ll balance immediate operational needs with long-term goals, continuously improving Amazon’s brand protection efforts worldwide.

About the team
At Amazon, we believe that customer trust is of paramount importance to everything we do. To raise that bar, the Trustworthy Shopping Experience team works with regulators, brands, selling partners, and customers to identify, mitigate, and prevent product quality and safety risks.

The Brand Protection International Expansion team’s vision is driving Amazon’s global strategy for safeguarding brand integrity and customer trust. The team oversees worldwide expansion of key programs like Brand Registry, Project Zero, and Automated Brand Protection and ensures the same program adoption across international stores. They collaborate closely with the Amazon Expansion team and local regional business units.

BASIC QUALIFICATIONS

– Experience in program or project management

PREFERRED QUALIFICATIONS

– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
– Knowledge of Arabic language is a plus

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