Parent Relations Executive (PRE) – May 2025

With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.

GEMS School of Research and Innovation (SRI) is seeking an experienced and personable Parent Relations Executive (PRE) to join our founding team. This key role will serve as the bridge between parents and the school community, fostering strong relationships and delivering an exceptional customer experience across all touchpoints. The PRE will work closely with the Principal and leadership team to ensure parents feel informed, supported, and involved as partners in their child’s learning journey.

Key Responsibilities:

Relationship Management & Communication

• Act as the main point of contact for new and current parents, building a responsive and solutions-oriented communication culture.

• Manage and develop all parent-facing communication channels, including newsletters, email bulletins, and community updates.

• Promote parent engagement by supporting events, feedback forums, and parent-led initiatives aligned with SRI’s values.

• Conduct regular surveys to gather parent feedback on admissions, onboarding, and communication, and present insights to leadership with recommendations.

Admissions Support & Front-of-House Excellence

• Coordinate and lead prospective parent tours, showcasing the unique SRI curriculum, innovation facilities, and personalised learning pathways.

• Oversee the Front-of-House area to ensure a welcoming, professional, and well-informed experience for all visitors and callers.

• Liaise with the Admissions and Marketing teams to ensure the parent journey from enquiry to enrolment is smooth, efficient, and aligned with enrolment targets.

Marketing, Events, and Digital Engagement

• Support the marketing and communications strategy in collaboration with the Principal and Corporate Marketing, including the development of school brochures, content creation, and social media activity.

• Maintain and enhance the school’s presence across digital channels, including managing social media platforms and capturing key moments in school life for promotional use.

• Support the planning and execution of school events, including open days, community forums, and student celebrations.

Qualifications:

• A bachelor’s degree from a recognised institution is preferred.

• Minimum 2 years’ experience in a similar client-facing role in a premium school setting is preferred. Familiarity with admissions processes and front-of-house responsibilities is highly desirable.

• Demonstrated ability to meet sales or engagement targets.

• Exceptional verbal and written communication and interpersonal skills, with the ability to interact effectively with a range of stakeholders.

• Proficiency in digital tools, including Microsoft Office/Google Suite, and comfort with social media platforms.

• Strong organisational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.

If you are a dedicated professional with a passion for education and possess the requisite experience, we invite you to apply for this important role at GEMS School of Research and Innovation.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.