Overview
DESCRIPTION
Amazon is rapidly expanding its presence in the Middle East and North Africa, Turkey (MENA + Tr) region and we are looking for a Sr. Program Manager to join the MENA CBW team. The scope is to reduce CBW, abuse/concessions, reduce customer returns, and reduce financial losses from customer returns and make it sustainable.
The PM will :
– lead CBW programs for 4 geographies across Core, UFG, Global Store and Haul businesses
– assume end to end ownership for metrics and program initiatives of CBW
– incept and lead new programs in the CBW space
– identify opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
– work with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and techto run the programs
– deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
– work with MENA and WW stakeholders and leadership to innovate on behalf of the emerging customer
– challenge any threats to experience, advocate on behalf of customers, and communicate risks in a timely manner
Key traits of CBW
– an experienced business manager
– extensive stakeholder management and relationship building
– compelling written and oral communication skills
– enthusiastic about solving complex problems
– comfortable operating in fast paced environment
– a data based decision maker
– entrepreneurial spirit to identify and kick-start new program
– willingness to roll up sleeves and take care of emerging operational issues hands on
Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.
This role will be based out of Dubai (UAE).
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Amazon Middle East and North Africa FZ-LLC, (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
