Night Manager

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as “Hosts,” are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

Night Manager to ensure that Front Office night shift is run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

ESSENTIAL FUNCTIONS:

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service. 
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner by owning it, resolving it to the guest’s satisfaction and recording it
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• Prepare documentation for daily business.
• Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.
• Ensure prompt, efficient and courteous reception of guests.
• Record and administer arrivals and departures.
• Assist in training new staff members, coach them and monitor their performance.
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Full awareness of current daily status of hotel.
• Ensure smooth hand over to next shift.
• Thoroughly conversant with all room types, décor and outlook.
• To handle any complaint with tact and diplomacy at all times.
• Communication and recording of complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
• To investigate all guest and staff accidents and report the circumstances to management.
• To patrol in the hotel to ensure everything is in good order and condition.
• To observe & enforce the overall conduct and appearance of the staff.

PREFERRED QUALIFICATIONS

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: 2 years experience.

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